Global Privacy Policy
Summary
Shenzhen Terra Maestro Technology Co., Ltd. is a limited liability company established in accordance with the laws of the People's Republic of China (hereinafter referred to as "Terra Maestro®" or "we," including its parent company, subsidiaries, affiliated companies, etc.). We value the maintenance and protection of users' personal information. This policy applies to all products and services of Terra Maestro®.
The last updated date: August 2024.
If you have any questions, opinions, or suggestions, please contact us through the following contact information:
Email: business@terramaestro.com
This policy will help you understand the following:
l How we collect and use your personal information
l How we use Cookies and similar technologies
l How we share, transfer, and publicly disclose your personal information
l How we protect your personal information
l Your rights
l How we handle children's personal information
l The global transfer of your personal information
l The storage period of your personal information
l How this policy is updated
l How to contact us
Terra Maestro® is well aware of the importance of personal information to you and will do its utmost to protect your personal information safely and reliably. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: the principle of consistency between rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, and the principle of openness and transparency. At the same time, Terra Maestro® promises that we will adopt corresponding security protection measures according to the industry's mature security standards to protect your personal information.
Please read and understand this "Global Privacy Policy" carefully before using our products or services.
How We Collect and Use Your Personal Information
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information, or reflect the specific activities of a natural person.
Terra Maestro® will only collect and use your personal information for the following purposes stated in this policy.
（1）Register as a Terra Maestro® User
To complete account creation, you may need to provide Terra Maestro® with the following information: your mobile phone number, email address, created username, and password. During the registration process or after completing the account creation, if you provide the following additional information, it will help us provide you with better services and experiences: your name, birthday, gender, location, and industry of work. If you do not provide this information, it will not affect the basic functions of using Terra Maestro® products and services.
（2）Improve Our Service Quality
To enhance your service experience and improve service quality, or to prevent risks, or to recommend higher quality or more suitable services to you, we will collect information you provide when contacting our customer service team, collect the questionnaire response information you send to us when participating in surveys, and the type and method of services you use, the operations when using the services, and other information.
(3) Protect the Interests of the State, Society, the Public, and You and Others
You are fully aware that in the following situations, we have the right to collect and use your personal information without your authorization:
l Related to national security and national defense security;
l Related to public safety, public health, and significant public interest;
l Related to criminal investigation, prosecution, trial, and execution of judgments;
l To protect your life, property, and other significant legitimate rights and interests of you or others, but it is difficult to obtain your consent;
l The collected personal information is that you have publicly disclosed to the public;
l Collected from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;
l Necessary for signing a contract according to your request;
l Necessary to maintain the safe and stable operation of the products and/or services provided, such as discovering and dealing with faults in the products and/or services;
l Necessary for legal news reporting;
l Necessary for academic research institutions to conduct statistics or academic research based on public interest, and when the results of academic research or descriptions are provided externally, the personal information contained in the results is de-identified;
l Related to fulfilling our obligations as stipulated by laws and regulations;
l Other situations stipulated by laws and regulations.
Your personal information may contain sensitive personal information, such as your race, religious beliefs, personal health status, sexual orientation, etc. When using our products or services, you may upload or post such sensitive information in public channels. Please handle such sensitive personal information carefully.
The information you provide will be continuously authorized for our use during the period you use Terra Maestro® products and services. When you cancel your account, we will stop using and delete the above information. If laws and regulations have other requirements for the retention time of information, we will comply with the provisions of laws and regulations.
The above information will be stored within the territory of the People's Republic of China. If cross-border transmission is required, we will carry out a security assessment in accordance with the requirements of laws and regulations.
When we want to use the information for other purposes not stated in this policy, we will seek your consent in advance.
When we want to use the information collected for specific purposes for other purposes, we will seek your consent in advance.
How We Use Cookies and Similar Technologies
(1) Cookies
To ensure the normal operation of the website, we will store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, the website can verify your identity information, ensure the security of data and services, store your preferences or shopping cart data, and provide you with better products and services.
We will not use Cookies for any purposes other than those stated in this policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer, and most web browsers have a function to block Cookies. However, if you do so, you will need to change the user settings personally every time you visit our website. For more details on how to change browser settings, please visit the introduction page of the official website of each browser.
(2) Similar Technologies to Cookies
In addition to Cookies, we may also use web beacons and pixel tags and other similar technologies on the website. For example, the emails we send to you may contain clickable URLs that link to the content of our website. If you click on the link, we will track this click to help us understand your product or service preferences and improve customer service. Web beacons are usually a transparent image embedded in a website or email. With the pixel tags in the email, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, please do not click on the pictures or text links in the email or unsubscribe from our mailing list at any time.
How We Share, Transfer, and Publicly Disclose Your Personal Information
(1) Sharing
We will not share your personal information with any company, organization, or individual outside Terra Maestro®, except in the following situations:
l Shared with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
l Shared according to legal regulations or mandatory requirements of government departments.
l Shared with our affiliated companies: Your personal information may be shared with our affiliated companies. We will only share the necessary personal information, which is subject to the purposes stated in this privacy policy. If the affiliated company wants to change the purpose of processing personal information, it will seek your authorization and consent again.
l Shared with authorized partners: Only to achieve the purposes stated in this policy, some of our services will be provided by authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, when you purchase our products online, we must share your personal information with the logistics service provider to arrange delivery, or arrange for partners to provide services. We will only share your personal information for legitimate, proper, necessary, specific, and clear purposes, and only share the personal information necessary to provide services. Our partners are not allowed to use the shared personal information for any other purposes.
Currently, Terra Maestro®'s authorized partners include our suppliers, service providers, and other partners. We send information to suppliers, service providers, and other partners around the world who support our business, including providing technical infrastructure services, transaction and communication services (such as payment, logistics, SMS, email services, etc.), analyzing the use of our services, measuring the effectiveness of advertisements and services, providing customer service, payment convenience, or conducting academic research and surveys.
For the companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle personal information according to our instructions, this privacy policy, and any other relevant confidentiality and security measures.
(2) Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following situations:
l Transferred with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
l In the event of mergers, acquisitions, or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise, we will require the company or organization to seek your authorization and consent again.
(3) Public Disclosure
We will only publicly disclose your personal information in the following situations:
l After obtaining your explicit consent;
l Disclosure based on law: In the case of legal, legal proceedings, litigation, or mandatory requirements of government departments, we may publicly disclose your personal information.
How We Protect Your Personal Information
(1) We have used security protection measures that meet industry standards to protect the personal information you provide, to prevent data from being accessed without authorization, publicly disclosed, used, modified, damaged, or lost. We will take all reasonable and feasible measures to protect your personal information. For example, we provide a secure browsing method for the official website of Terra Maestro® and other websites; we use encryption technology to ensure the confidentiality of data; we use trusted protection mechanisms to prevent data from malicious attacks; we have established a dedicated department for personal information protection; we have deployed access control mechanisms to ensure that only authorized personnel can access personal information; and we hold security and privacy protection training courses to strengthen employees' understanding of the importance of protecting personal information.
(2) We will take all reasonable and feasible measures to ensure that we do not collect irrelevant personal information. We will only retain your personal information for the period required to achieve the purposes stated in this policy, unless the retention period needs to be extended or allowed by law.
(3) The Internet is not an absolutely safe environment, and emails, instant messaging, and other communication methods with Terra Maestro® users are not encrypted. We strongly recommend that you do not send personal information through these methods. Please use a complex password to help us ensure the security of your account.
(4) The Internet environment is not one hundred percent safe, and we will try our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are compromised, leading to unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.
(5) In the unfortunate event of a personal information security incident, we will inform you in a timely manner as required by laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, the suggestions for you to prevent and reduce risks, and the remedies for you, etc. We will promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, and other methods. When it is difficult to inform each individual, we will take reasonable and effective ways to publish announcements. At the same time, we will also take the initiative to report the handling of personal information security incidents to the regulatory authorities as required.
Your Rights
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we protect your rights to exercise the following rights over your personal information:
(1) Access to Your Personal Information
You have the right to access your personal information as stipulated by laws and regulations. If you want to exercise your data access rights, you can access the following ways on your own:
Account Information - If you want to access or edit your personal profile information, change your password, add security information, or close your account, you can perform such operations by visiting the personal profile, change password, and other related pages on our website or application. However, for security and identity verification reasons or according to mandatory regulations of laws and regulations, you may not be able to modify the initial registration information provided at the time of registration.
If you cannot access these personal information through the above methods, you can send an email to business@terramaestro.com at any time, or contact us according to the methods provided in the website or application.
(2) Correction of Your Personal Information
When you find that there are errors in the personal information we process about you, you have the right to demand that we make corrections. You can send an email to business@terramaestro.com at any time, or contact us according to the methods provided in the website or application.
(3) Deletion of Your Personal Information
In the following situations, you can request us to delete your personal information:
l If our collection and use of personal information violate laws and regulations;
l If our handling of personal information violates the agreement with you;
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us, asking them to delete it in a timely manner, unless laws and regulations have other provisions, or these entities have obtained your independent authorization.
When you or we assist you in deleting the relevant information, because of applicable laws and security technology, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and further process and isolate it until the backup can be cleared or anonymized.
(4) Change the Scope of Your Authorized Consent
Each business function requires some basic personal information to be completed (see the "First Part" of this policy). For the collection and use of additional personal information, you can give or withdraw your authorized consent at any time.
You can operate on your own in the following ways:
By accessing the authorization page of our website or application, you can reset the consent of your personal information authorization.
After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the personal information processing carried out based on your authorization before.
(5) Account Cancellation by the Personal Information Subject
You can cancel the previously registered account at any time, please send an email to business@terramaestro.com.
After canceling the account, we will stop providing products or services to you, and delete your personal information according to your request, except as otherwise provided by laws and regulations.
(6) Constraining Automatic Decision Making by Information Systems
In some business functions, we may make decisions based solely on non-human automatic decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to demand an explanation from us, and we will provide appropriate relief methods.
(7) Respond to Your Above Requests
To ensure security, you may need to provide a written request or prove your identity in other ways. We may first require you to verify your identity before processing your request.
If you are not satisfied, you can also complain or report to the network information, telecommunications, public security, and industrial and commercial supervision departments.
For your reasonable requests, we will not charge a fee in principle, but we will charge a certain cost fee for multiple repeated requests that exceed the reasonable limit. For those unreasonable repeated requests that require a lot of technical means (for example, the need to develop a new system or fundamentally change the current practice), bring risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes), we may refuse.
In the following situations, according to the requirements of laws and regulations, we will not be able to respond to your request:
l Directly related to national security and national defense security;
l Directly related to public safety, public health, and major public interest;
l Directly related to criminal investigation, prosecution, trial, and execution of judgments;
l There is sufficient evidence to show that you have malicious intent or abuse of rights;
l Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
l It is difficult to obtain your consent to protect your life, property, and other major legitimate rights and interests;
l Involving trade secrets;
l Related to our fulfillment of obligations stipulated by laws and regulations.
How We Handle Children's Personal Information
Our products, websites, and services are mainly aimed at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians.
In the case of collecting children's personal information with the consent of parents, we will only use or disclose this information when it is allowed by law, with the explicit consent of parents or guardians, or when it is necessary to protect the child.
Although the definition of a child varies with local laws and customs, we consider anyone under the age of 14 as a child.
If we find that we have collected children's personal information without obtaining verifiable parental consent, we will try to delete the relevant data as soon as possible.
How Your Personal Information is Transferred Globally
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.
Since we provide products or services through resources and servers around the world, this means that your personal information may be transferred to jurisdictions outside the country/region where you use the product or service, or may be accessed from these jurisdictions. We will conduct a security assessment according to the requirements of laws and regulations before the transfer.
These jurisdictions may have different data protection laws, or may not have relevant laws at all. In such cases, we will ensure that your personal information is protected to an extent equivalent to that within the territory of the People's Republic of China.
The Storage Period of Personal Information
Under normal circumstances, we will only retain your personal information for the shortest time necessary to achieve the purpose you have authorized, unless laws and regulations provide otherwise or you have given us another consent. After exceeding the aforementioned period for storing personal information, we will delete or anonymize your personal information.
How This Policy is Updated
Our privacy policy may change. We will post any changes to this policy on this page. For significant changes, we will also provide more prominent notifications. The significant changes referred to in this policy include but are not limited to:
l Major changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way personal information is used, etc.;
l Changes in the main objects of personal information sharing, transfer, or public disclosure;
l Major changes in your rights to participate in the processing of personal information and the way they are exercised;
If you continue to use Terra Maestro®'s products and services after the policy is updated and effective, it means that you have fully read, understood, and accepted the updated policy and are willing to be bound by the updated policy.
How to Contact Us
If you have any questions, opinions, or suggestions about this privacy policy, you can send an email to: business@terramaestro.com.
If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the network information, telecommunications, public security, and industrial and commercial supervision departments.